The office staff is discourteous, condescending and very unheipful. The actual service isn't much better. For my first appointment I waited in the dentist's chair for one hour, falling asleep while he dealt with another patient, with no apology. I am new to Clermont and this is my first experience with such unprofessional services. Stay away from Towncare Dental. There has got to be a better dental office elsewhere in Clermont.
Dr Mccall is great, very knowledgeable as well as his staff. Very happy with their service. thank you
The staff was professional, friendly and knowledgeable. Everything was explained thoroughly by everyone. I was a little nervous about getting the injection but thanks to Dr Torres it was completely painless. - Ana D.
Wow, it is sad what has happened to the dental industry(this is not a unique problem with this office, it is an industry epidemic). If you don't think this place is "up-selling" you are quite frankly ignorant. The dentist may very well be great, but their corporate office policies and handling of "patients"(should be called prospects, because you are in. sales environment whether you choose to believe it or not) Part of the problem is that they are apparently hiring technicians and clerks instead of sales people. The dentist made recommendations which were ignored by the first "technician, or hygienist" Who proceeded to hit me up for over $500 for a cleaning. Then you are turned over to the front desk manager (really a sales manager or TO if your familiar with the term) to execute the "drop" Several unnecessary items were presented as if I had to have them(my friend is a hygienist, and they reviewed what they were trying to make me have done. part of the problem is they coded me for a root planing of 4 or more teeth per quadrant instead of 1 tooth which would have been more appropriate given the results their exam) For a sales person this is flat out incompetent, lazy, or application of strong arm sales tactics (Think timeshare presentation). A sales professional presents you with an explanation of what the items are, the benefits of the item, and any downside to not having them for the consumer to justify spending their resources on it. Then they "help you out" by offering to split appointments or offering financing. Literally they try to "take your head off". If you go for it, they make out, if you don't, you feel like they "helped you out" when you go with anything less than the original offering(Hit you with $500, so you feel good about spending $300, when in fact it could have been $100) The dentist and the hygienist were at least personable, but the desk person was very abrasive(her basic attitude was: how dare you ask for an explanation of any of this to justify spending your money, just pay it and be happy) Hardly a hallmark of a sales professional. I am almost left with the feeling that the employees are not at fault, it could very well be a reaction to being frustrated from having unrealistic quotas and poor sales training. I'm sure you will have a good experience if you are willing to just accept what they say and not require any explanations. If they had someone who new how to sell, they could have probably had me pay the $200 to $300 and be happy about it, but their attitude was flat out BS. You can tell how much they care by the cookie cutter response they will through up in response to negative reviews instead of actually reaching out to the client and trying to find solutions to their issues.
What a great experience. The staff and doctors are warm, friendly and knowledgeable. I will recommend for sure. Thanks Towncare Dental!
Towncare Dental of Clermont is an Australian Dentist based in Clermont, Queensland. Towncare Dental of Clermont is located at 1645 FL-50 Ste 100, Clermont, FL 34711, USA, Clermont, Queensland 34711, Australia.
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